Client Agreement & Practice Policies

Booking & Consultation

booking & consultation

All sessions and group programs are paid in advance.
The first consultation call (30–45 mins) is free. It's a discovery session to explore whether we’re a good fit. This can be rescheduled once. If you don’t show up, I won't be able to work with you further — it shows you're not yet ready or committed to the journey.
Appointments are booked via Calendly. Google Meet links are auto-shared. WhatsApp is used for communication.
You are responsible for scheduling your sessions and completing them within the agreed timeframe. I do not send reminders.
If you arrive more than 15 minutes late without notice, the session will be considered a no-show.

cancellation

You may reschedule 1:1 sessions up to 24 hours in advance.
A no-show or last-minute cancellation (under 24 hours) counts as a full session.
If you're on a session package and cancel last-minute more than once, further missed sessions will be counted.
If you've paid for a single session and cancel last-minute, 25% will be refunded. Rescheduling is not available for single sessions.

refund

No refunds are provided for group programs or session packages once the journey has begun.
I do not offer partial refunds, credits, or transfers.
In rare cases where I choose to terminate the therapeutic relationship, I will refund the remaining unused sessions.
All session packages must be used within the time frame discussed and agreed via WhatsApp/email.
Emergencies are reviewed on a case-by-case basis with compassion.

Client Responsibility

client resp

This is not a substitute for medical or psychiatric treatment.
You are responsible for the homework, processes, and applying what’s shared in your real life. Your transformation depends on your level of honesty, effort, and integration.
I expect mutual respect, readiness, and emotional safety in this space. If this is not upheld, I may pause or end the process.

Confidentiality & Data

confedentiality

I take your privacy seriously. All client data is stored securely and deleted 5 months after completion of our work together.
I may take guidance from mentors or supervisors when I’m stuck — without sharing your identity or personal details.
I use trusted third-party services like Calendly, WhatsApp, and Google Meet. Please review their privacy policies if concerned.
You have the right to request access to, correction, or deletion of your data.